Customer satisfaction survey (CSAT) template
Measure how satisfied customers are with a purchase, a support interaction or your product overall.
Best for: Post-purchase and post-support follow-ups · 6 questions · ~2 min to complete
Questions in this template
Preview only. Fields are not interactive.
Rating scale
1. Overall, how satisfied are you with your experience?
1 = Very dissatisfied, 5 = Very satisfied
12345Single choice
2. What was the main reason for your visit?
Buying a productGetting supportBrowsingOtherYes / No
3. Did you find what you were looking for?
YesNoRating scale
4. How easy was it to get what you needed?
1 = Very difficult, 5 = Very easy
12345Long text
5. What could we do better?
Type your answer…Email
6. Your email (optional), if you’d like a reply
name@example.com
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